Common Questions

Vb Store is a store with principles and values ​​that are shaped by trust, loyalty and unity between employees and customers.

Our goal is to bring a fully adaptable environment to the way customers want and make them comfortable navigating our page.

Our mission is always to cherish the contact with people and safety in the delivery of products, clearly and professionally.

We have already had testimonials from satisfied customers, as we actually deliver the products and clarifying any questions from our customers.

So welcome to our story so we can build it together.

As a relatively current store, here are some common questions about product-related questions and our store. Come on ?

Question # 1: What is the delivery time for  Vb Store?

Since we work with imported products and foreign suppliers, the average delivery time for a product is between 15 and 45 business days, and may vary between 15 and 60 total days. So if your order is on time, don't worry, your product is already on its way to your home.



Question # 2: How do I get my order tracking number?

Once you make the purchase, we process your order, and within 2-8 business days, your tracking number becomes available. As soon as it becomes available, we send it to you via email. If you do not receive the tracking number, please contact us at this email: vbstorecontactus@gmail.com



Question # 3: How to see the tracking of my product?

After receiving your tracking number, you can track your order through the Global Cainiao website (global.cainiao.com). Enter your tracking number to get your order information.



Question # 4: Can I request a refund or exchange for the product?

Yes. If you made the purchase, we will refund your money within 3 days of purchase. If we have already processed your order, you need to wait for the product to reach you, not use or damage the product, send it back to us and we will reorder you or refund your money.



Question # 5: Where do products come from? Does  Vb Store produce the products?

We do not produce the products. We have foreign suppliers who, by shipping the product to the US, make the product process simpler and easier until it arrives at the customer's home. We have intermediated the import process to you, so you don't have to worry about paperwork or shipping issues.



Question 6: What warranty do I have, whether the product will arrive or not? How to know if the site is reliable?

Our site has a financial intermediary, which is PayPal, if an unwanted transaction happens, you simply open a complaint on Paypal and that complaint will block the transaction money until it is resolved. And then we will refund your money through Paypal. In addition our store has its own domain (www.com), which makes us a store with more professionalism and more credibility than blogs and others.



If you have any questions regarding this content, please contact us at: vbstorecontactus@gmail.com and we will reply as soon as possible.